Wait 2 mintues for Scan. · While connect to WiFi, Tap I’m. Please let me know how you get on. Forum Team. We stay in an old house with thick concrete walls built circa 1937. Tap Add a room, Tap the room you're in. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. We recently had VM fibre installed and the engineer said we needed to wait 14 days before ordering any WiFi Pods. This guide looks at how Virgin Media's. Options. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. QuickStart, set up and connections. They are free on Volt, 1GB or Oomph bundles. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. · While connect to WiFi, Tap I’m. Wait 2 mintues for Scan. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Hi Pellucid05, Thank you for reaching back out to us in our community and welcome back, sorry to hear you have black spots where WiFi isn't reaching but have been unable to order our WiFi Max,. Kind regards, Ilyas. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. Hi, I am a new customer. Optimisation complete, Tap Rescan room, Tap Start Scan. Tap Start the scan. Please let us know if you need any further help and we will be happy to assist. See the following page for details, including how to order online via My Virgoin Media or through the Connect app. Stay safe online. . VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. Forum; Apps. However they can be chargeable depending what package you on. Please look out for the purple envelope in the top right of your screen. Pod will need reactivating on the New Hub - on your account so. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hub5x Poor Wifi range, how to order wifi Pods. · Then Start the scan again. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. See the following page for details, including how to order online via My Virgin Media or through the Connect app. You can order WiFi pods from the Virgin Media Connect app. Called the customer services number and after going through multiple menus was sent a link that did not work. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Networking and WiFi. 0 Kudos. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Sign in . Browse Virgin Media Virgin Media Community. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Wi-Fi Blackspots - How to order a Wi-Fi pod. Thanks newapollo. The firm said that the pods and the Media Hub. Kind regards, Ilyas. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. Sorry to hear of the lack of Wi-Fi pods being delivered to you. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. I loose WiFi connection completely from half way down my hallway and need the signal to. Tried to order wifimax pod from my account but it asks me to chat to someone. I have situated my router in the hall. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. 0" for 10 devices in. The results show a few problems - it says "The device xx:xx:xx:xx:xx:x has low signal strength, please move it closer to Hub 3. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. I cannot see the Message Us icon on Safari or Edge. Regards, Steven_L. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. QuickStart, set up and connections. Hi , Thank you for your post and welcome to our community forums. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Otherwise WiFi Max is an £8 Monthly addition to. Stream from Virgin Media. Don’t worry if you have our new Hub 5x – exciting things are coming soon. I am so sorry that you have also faced an issue ordering a Pod. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. Speak soon, Nat. Please let us know if you need any further help and we will be happy to assist. Virgin TV 360. Take control using the Connect app. Reply. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. How to perform the scan and order the wifi pods when using the Connect app. TiVo. And that’s not all – if you’re a. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. Virgin TV 360. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. Scan complete, Tap continue. Security matters. QuickStart, set up and connections. Ashleigh_C. Sign in to My Virgin Media. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Up to 3 WiFi Pods if needed. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. Networking and WiFi. Virgin Phone Switchover. And the pods should be delivered within 72 hours. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Thanks,Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Simply sign into My Virgin Media and you will see your orders on your account dashboard. Virgin Media; My Virgin Media; Shop; Help;. Hmmm thanks for that but that isn't quite how the conversation went. You can add WiFi Max to any deal that doesn’t have Volt (M50 Broadband or. However it will be chargeable if your on a lower tariff. Networking and WiFi. Current VM broadband only customer. Hi @Pinkle89 thanks for getting back to us. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Gaming Support. I was advised I could order one free through the connect app but not seeing an option to do so. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The app guides you through optimal pod placement and. . I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. Wi-Fi extenders. . I don't work for Virgin Media. · Start the Scan (do this in every room)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. It seems the only way forward is to create this post. I have merged them now. Networking and WiFi. Kindest regards, David_Bn. If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. 🌞QuickStart, set up and connections. Your account. Phone. Stream from Virgin Media. How to perform the scan and order the wifi pods when using the Connect app. Tap Start the scan and then. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. 0 Kudos. Scan complete, Tap continue. All the information you need to setup your first Pod or fix an. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. However they can be chargeable depending what package you on. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. Please look out for the purple envelope in the top right of your screen. Tap Optimise WiFi now if an option. Tried to call but no go there either. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. Certainly a pod can help with this. I'm going round in circles here trying to order a WiFi Pod. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. Our new WiFi Max service allows you to have up to 3 pods. Tap Add a room, Tap the room you're in. Typically, extenders are linked through a wired port using an Ethernet cable. Tap Start the scan. The mesh wifi pods now come with a speed guarantee . 500. The best way to get a pod order is download the Virgin Connect app, from here do a scan. I would be happy to get a pod ordered for you today but would need to confirm a few details via a private message, that I will drop over in a moment. • Start the Scan (do this in every room) • Scan complete. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Start the Scan (do this. . . In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. QuickStart, set up and connections. So you need to prove that you can't get 30 Mbps (3. . Please have a look here. There's areas of my house that get no wifi signal. If so, Tap Optimise. Wait 2 mintues for Scan. Hi @Zahra_m27 . On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. While connect to WiFi, Tap I’m ready. Scan complete, Tap continue. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. QuickStart, set up and connections. . If you which to go through the diagnostic process for this, I will send you a private me. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Networking and. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Wait 2 mintues for Scan. Start the Scan (do this in every room) Scan complete. Am on 1GB, very weak signal in partners office and constantly disconnecting. Previously with NTL, Virgin Net, Cabletel, Cable Online. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. If the scan picks up that you need a pod it will allow you to order some. The virgin media connect app is recognising the result is poor but no option to get a wi fi pod. - 5391224. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Subscribe 3K views 1 month ago #meshwifi #pod #wifi6 Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide ) any issues don't hesitate to. Stream from Virgin Media. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. I don't understand how to order a Wi-Fi pod. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Tap Order a WiFi Booster if an option. About our help and support page. They are free on Volt, 1GB or Oomph bundles. Virgin Phone Switchover. Meet WiFi Max. Watch on As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. on 24-04-2023 10:57. We need to order a couple of pods as we have several areas of our house with no signal. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. How to perform the scan and order the wifi pods when using the Connect app. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Start the Scan (do this in every room) Scan complete. Check your broadband service. I will send a private message - watch out for the purple envelope. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. . Wait 2 mintues for Scan. 0 Kudos. • While connect to WiFi, Tap I’m ready. Re: Order WiFi pods. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. 0 Kudos. Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. If you have no luck with the app you can call 0800 064 3850 to order. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Tap Start the scan. Networking and WiFi. Virgin Phone Switchover. TV on the go. Please help. . The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. It is not great - often the reconnections drop out or can't be made. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. . My Virgin Media. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. This promotion means you won’t pay the usual setup fee of £35. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. Scan complete, Tap continue. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. Our new WiFi Max service allows you to have up to 3 pods. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. If the scan picks up that you need a pod it will allow you to order some. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. Just - 5241257. Account - Cable. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Tried to order wifimax pod from my account but it asks me to chat to someone. 3 weeks ago. Forum; Apps. Please try following the instructions <<< here >>>. Scan complete, Tap continue. And sorry that you require a pod. • While connect to WiFi, Tap I’m ready. I can see you are currently in PMS with a member of our team to resolve this. Here you’ll find all the help you need for Virgin Media related problems and issues. Tap Start the scan and then. We’re so confident in this technology that we’ve launched. Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. QuickStart, set up and connections. I have the 1gb package, I have run the speed test which confirmed the. How do I order a WiFi pod? I click on the link and it says that demand is high and to come back later. The pods can only be sent out one at a. Don't rent VM Pods at £8 per month they are shockingly restrictive and poor value. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Hi @VAF . Please try following the instructions <<< here >>>. This will be. Hi @BenCuiffe . Stay safe online. Browse. The app says it’s poor and to order one but don’t have a clue how to. However, I don't have any options for ordering a Pod through the app. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. Security matters. Tap Add a room, Tap the room you're in. I have used the Virgin Connect app to confirm these speeds. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I know I have. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Networking and WiFi. Stream from Virgin Media. Reply. I have no coverage in at least one room in the house so need boosters, I've used the connect app to check speed in each room and for one room it either doesn't register at all and says it's not working or shows download sp. Can a kind soul pl. Tap Add a room, Tap the room you're in. In one room the wifi is intermittent and sometimes disconnects because of weak signal. Go to solution. I am sorry to hear you are experiencing issues with the WiFi signal in your home, we will be able to help. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). If you have no luck with the app you can call 0800 064 3850 to order. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. My Virgin Media App. • Scan complete, Tap continue. Reply. Apologies for the delay in responding. All the information you need to setup your first Pod or fix an issue can be found here. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Looking from our end, we can see that you have already contacted the team about ordering some pods for your home. Did you take out Wi-Fi Max. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. · Wait 2 mintues for Scan. See the following page for details, including how to order online via My Virgin Media or through the Connect app. One thing i will say, to get the best out of the pods and you move around the house you need to disconnect the wifi on your device and then reconnect for it connects to the strongest wifi source. Networking and WiFi. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. To install a mesh WiFi Pod, follow these simple instructions in our installation guide . I have spent an hour looking through the VM website and I can - 5149114. Tap Add a room, Tap the room you're in. Thanks in advance. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we. Complaints. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. QuickStart, set up and connections. We're here to help. Tap Optimise WiFi now if an option. Many thanksQuickStart, set up and connections. If you can wait then wait here and a mod will help you else call CS who will order them for you. Help with Volt. I will be able to assist you on this and get the Wi-Fi pods sent out. Apologies for the delay in responding. Excludes broadband faults and broadband network outages. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. . My Virgin Media. Thank you @Wytham. Account - Cable. Regards. There are so many things that can influence a WiFi connection some of which include but are not limited to, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. There's areas of my house that get no wifi signal. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. . Virgin Media Community. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom.